Reviews
Chapman Hyundai Phoenix
I had to contact Hyundai roadside service due to a dead battery. This was the first time I had used this service, and we are on our third Hyundai. The service was good, and it was determined that the battery needed to be replaced. I took it to Chapman and saw our advisor, Joe Bartizol. While there, we decided to complete the 15,000 mile service. Everything as handled in an efficient manner. For ease, I left the vehicle overnight and used the shuttle service. Richard was the driver both times, and he was interesting and a pleasure to talk to. The service, as usual, was accomplished in an excellent manner. Third vehicle, all purchased and maintained by Chapman, Bell Road. Great place. Would highly recommend it to others looking for a vehicle.
Joseph did a great job
Mr. Padilla treated me with respect and was knowledgeable about his craft. Your company did well hiring him. He’s a keeper!
Had a great experience with the service department on 7/10/18. Joe was terrific and very friendly.
Every time I have gone to get my car serviced, they have been fast and do a great job. Living 2 hours away is quite a drive, but with service like this, why not enjoy the ride.
Joseph quickly identified problem, offered a solution . I left Chapman knowing I was treated properly and fairly. Very pleased with device provided by Joseph.
AS USUAL, CHAPMAN SERVICE DEPARTMENT CAME THRU IN FLYING COLORS. EVERYTHING I NEEDED WAS DONE IN AN EFFICIENT AND TIMELY MANNER.
Staff was very cordial to a tough negotiating customer, me!
The Chapman provided a great experience. They were professional, informative, and expedited the process of buying my car.
Tony and his crew did a fabulous job helping me get my car serviced. He took the time to fully check the car and let me know of issues that were coming up with my car. He was very professional and took his time to explain things to me so I would understand what I needed to do. I'll be sure to be back.
Joe was very helpful and courteous.
The service was complete. It took about 30 minutes longer than I was first told.
Both of the Scotts were awesome to work with the cars we were interested were waiting with keys and car fax when we got there. All of our questions were answered and my daughter is very happy with her pretty blue Honda Civic. As a mom that's what matters most to me. Thank you Scott & Scott you guys were awesome!
Absolutely the best car buying experience ever, polit, good price, fast, none of the high pressure junk, truly, the absolute best dealer I’ve ever been to.
enjoy the service that Hyundai provides since we purchased our Santa Fe. Jamie & service staff are welcoming & communicate well with you.
Great group of people always the best service ??
My Entourage was making a weird sound and very difficult to start. I was scheduled to drive through the desert to California the next morning. They replaced the battery and made sure the alternator was working properly before I left. Great emergency service!
Returning from living in Thailand, I chose Chapman Hyundai as having the Best, clearest Buy and Lease descriptive Internet Ads among all the other Hyundai Dealers. I bought...2018 Elantra at their Internet Ad pricing. No pressure, no price haggling, no problems. Buying at Chapman’s...Pleasurable!
Excellent Service Consultant "Joseph Padilla"
Excellent Service
i live in scottsdale but drive across town because of the quality of your service dept.
It was done within 2 hrs great service. Excellent service very nice service adviser Joseph Padilla. Hats off to your service department very efficient. Thank you
Thank you Joseph for taking such great care of my Elantra and myself during my last service, bodacious 67,500. Very knowledgeable, respectful, kind, and timely. Love Chapman Hyundai and love my Elantra that I bought from you guys new! :) Vanessa M.
living here over 40 years and buying many cars and trucks. Chapman Hyundai ranks the best of the many dealers have have dealt with. Jonathan Hennke was super plus in his effort to make all great. I will be back again. Bruce & Kimberly Olson. Sun City, Az
They have such good people at this location, this is my second lease with this location. I would highly recommend Chapman HYUNDAI to all.
Joe made my car service a breeze. He answered all of my questions and made my 1st experience at Bell Hyundai fantastic. I appreciate people like Joe.
I was not even sure if I had a problem, but Joe Bartizal identified it as a coupler problem immediately. The problem was fixed in a very timely manor, and I was very impressed that Hyundai had included this problem under their extended warranty. Great service as always. Thanks
Tony S. In the Hyundai Service dept was very friendly, knowledgable and helpful when I brought my Hyundai Accent in for diagnostics and repair, and explaining everything to me over the phone when it was time to decide what to have done and when. It was very much appreciated!
service advisor Joe very helpful
Joe did a very good job in meeting my needs. He got my car back to me early.
Rob Riley was awesome and got me into the vehicle I wanted. No haggling or anything. He went the extra mile for me and my situation. I would highly recommend!!! Thank you!!!
Always a great experience!
I had an unusual problem arise that baffled all of us - my 2016 Tucson would rev up at a full stop when I'd put on the gas but not go anywhere, just make a high noise with the RPMs. After trying to relearn it the first time, I dropped it off for the 60K service as well as find out what was wrong. Took the tech a week of driving it to finally replicate the problem and now I have a new transmission. I applaud them for ensuring my safety and getting my car fixed! Thank you, Chapman and Jaime!
Went into Dealership expecting to browse around and Celso introduced himself to me. He understood what I was needing in a vehicle and put me at ease with his welcoming demeanor. He was honest and gained my trust in getting me into a vehicle that was affordble and dependable. I would definitely recommend Celso at Chapman if you want an awesome buying experience made easy.
Thank-you to The great Service Staff at Chapman Hyundai. Tony was very helpful & informative regarding my service appt. Chapman is my Peace of Mind when it comes to my car !
Tony made sure everything was done on time and right
Totally professional. Explained all services and potential problems. Absolutely great staff..
Tony is the best Thank you
Awesome team of sales and service people at Chapman Hyundai! The emphasis is on TEAM! Even though I was ONE customer waiting to make a deal, every associate was on the ball-- attentive and willing to help in any way shape and form. I found this so refreshing. NO one was pressuring or passing you off on another person. The sales pitch was normal, they did their job quite cordially and without that annoying 'pressure tactic". I would definitely go there again for a deal- Kevin was great. He and George shuffled the numbers and made them work on my trade and I was very happy with the vehicle I got. You are gonna pay what you are gonna pay for a new car... bottom line. I was a little disappointed that the payment was higher than I wanted but I looked back and realized its a numbers game. They worked the numbers in my favor with coupons and rebates and got me a loaded Tucson that is absolutey AWESOME! LOVED THE ATMOSHPERE AT CHAPMAN AND THE "TEAM" IS GREAT!!!
Everything was great. Tony very helpful.
Tony Swinson, took care of my needs, the experience was great, so was the service.
service was very good, wait time not bad. Jamie very professional.
Thanks for the great job and your service advisors - Jaime Heynes and Tony took great care of me and my car needs. This was my first visit to any dealer for any reason. Every one was great. I will use Chapman Hyundai for any further service needs. Thanks, Craig Munsey
I had fast friendly service and my car was sparkling when I picked it up! Great job!
excellant
Very courteous, helpful, professional treatment and pleasant experience
Everything about my service experience was easy. Drop off, explanation of repairs, call to let me know it was finished (earlier than predicted) and even a car wash!
Good, quick process buying a car.
We came far to look at a car. It was so nice when we got there everyone was so friendly and Bill Johnson was the best. I have a 4 year old little boy and he was amazing with him also. Thanks guys great job. Car is amazing.
Jaime Heyns is awesome.....best employee ever!!!
You have two extremely valuable assets I truly Appreciate, and is why I keep coming back to Chapman Hyundai. Jamie your Srvice tech., and Rafael your Sales person. They both rate a perfect 10 in my book !!
Chapman Hyundai leads the industry in superior customer care.
excellent
Thanks Chapman Hyundai The customer service is always top notch, & professional. I will be back!!
the service was quick and really enjoyed the thine spent with the shuttle driver. A very pleasant experience.
Great service
Excellent service. Speedy and very courteous staff.
Great service
The car always ends up sounding worse after oil change, and the car wash provided ;eaves car windows horrible
excellent
I recently encountered some electrical trouble with my Hyundai which I purchased from Chapman Hyundai last November. I brought the car in and was helped by Tony very quickly. He was extremely friendly, helpful and professional. He let me know immediately how long the repairs were likely to take, and went out of his way to call me and keep me informed of the progress of the repairs, which were all covered under warranty. One of my tires was low and he even took care of that without mention! I wouldn’t hesitate to recommend Chapman Hyundai, in particular Tony, to any friends, family or aquaintences.
I have been having my 2011 Sonata serviced at Chapman since I had a bad experience at the Scottsdale dealership where I purchased it, probably 2012. My original service rep, Jusstin Lenocker is now the service manager; he always took great care of me and my car. I now work with Jaime Heyns who is also great.
Brand new car, Took it in for three things and they couldn't find anything wrong with all three things and the service writer tried to tell me one of the things was my fault when I know its not.
On January 27, 2018, I had warranty work done. My keys were miss-placed. The service manager Justin said a new key was being made and programmed. I thought he said that I would be getting a new key fob as well. My keys were found later that day. I waited until February to try to contact Justin. I emailed him and a week or so later I emailed Tony the service represenitive. Tony said he would talk to Justin. Well it is now the middle of March and I have not heard from either one. I just want to know if I heard wrong about the key fob, or if someone has just drop the ball here. At this point I am happy with the work that was done, just not the follow up service.
Happy with the work done and getting answers to all our questions.
Thanks
Jaime is my service rep and I always receive excellent service.
Great service advisor. Jaime Heyns is always outstanding in every way. She gets the full 5 star rating and if I could give her 6 stars I would. Knowledgeable, professional but even more important shows extreme kindness which is the epitome of a great service advisor. She communicates what exactly was done and spells everything out so you understand it. You're very lucky to have such a great person in your organization
Jammie is awesome. A true professional
For the most part I have had an excellent experience with the Hyndai Dealership. Due to a recent illness, I had to turn my car in 2 months early, but simply exchanged for another Sonata. Only to find that I still owed the Leasing Agency 2 more payments that I thought was taken over by the new least. My saleman did finally sent me a check for the one payment, and an apology, thinking they had not made the arrangement I thought had been made. Now my credit rating has been sabotaged even worst then it was. I am desparately attempting to clean up my credit, as to not have these kind of problems in the future.
I always know I will get good service at Bell Chapman Hyundai Easy appointments, etc. .Easy Access. Jamie is my advisor.
Simple service for oil and "whimper wipers" replacement. Jamie again did an excellent job, as always. Too bad the corporate goofs decided to eliminate the little "gift package" placed in all cars after service. It was a very nice, personal touch and a customer "feel good." That was a really bad decision just to save how many pennies? Just sayin'
Jayme is always helpful. She recommends service but is always honest about can this wait for a month or so or is it emergent. I've been to shops that insist any problem no matter how minor will cause the car to give up the ghost. She's always there to answer questions. Even when I beat myself up for not able to change a simple headlight bulb ( it was the drivers side lamp I replaced the passenger side once but that one can be seen the drivers side is all about the feel). Unless she's been off work she has been our service writer for all repairs on this vehicle.
Took my car in for its 45000 mile check. Jaime in service was wonderful as always.
Extremely happy with the fast and reliable service at Chapman Hyundai.. I arrived early to my appointment but I was promptly greeted and given attention. Less than one hour later I was out the door! A special thanks to JJ Martinez who handled the entire visit flawlessly. Great service and a wonderful personality to boot!
Prompt and efficient service
Great place it will be the next place when I buy a new car
She gets the job done!!!
Jamie handled the recall appointment professionally and quickly
Jaime in Service kmnoews my car, me, and always delivers top service with a smile and over the top professionalism.
Thank you!
Pleasant staff members. Fast service.
Great service
Taken care of by Jaime Heyns. As usual all was well done
Excellent Service.
I brought my 2014 Hyundai in because the A/C was blowing hot. Turns out there were two hose leaks and all the refrigerant was gone. It was covered under warranty and Jamie took care of me right away. My only negative experience was with someone from sales. I dropped my Hyundai off and it had to stay overnight since the parts were not in stock. The next day, I took an Uber to work and then took an Uber to Chapman Hyundai to pick up my car when it was ready. As the Uber was pulling up I saw a salesman standing on the front steps of the dealership and I just knew he was going to come over to me with some sales spiel (I've gotten 3 calls in less than a month telling me all about the great deals and how I should trade my car in) and I was right. I had no sooner taken two steps from the Uber than he was right there, asking me about my Hyundai - what year is it, does it have less than 100K miles, you know we have some great deals right now. I told him I own my car outright and was not interested in selling mine. He said you'd be trading it in for a new one to which my response was "Why? I own this one and I have no intention on going into debt for a new car". He was persistent but I told him "Look, I've been getting calls from you guys at least once a week. I've had 3 calls this month alone and I'm really over it. I'm not interested in a new car, mine is in fantastic shape and I own it." Way too aggressive and it is a BIG turnoff to me. If it weren't for Jamie and how great of a job she does, I'd be looking to take my car to another Hyundai for service. You need to dial your sales staff down, they have no business literally pouncing on people who are coming to pick up their cars from service. People coming to service to pick up or drop off their cars should be OFF LIMITS to salesmen. Period.
Tony Swinson did a excellent job in his attention to detail in explaining and awnsering all my questions! well done by the whole staff and Justin is doing a great job as the service manager....
Thank you Tony Swinson for taking such great care of my car. Two days after ordering my new backup camera it was installed. Thank you
Service was excellent
I went in for a repair on my trunk and brake lights. Staff is very friendly and helpful. However when repair was finished and drove away I got pulled over by a police officer saying my brake lights are out. (When I just got the “repair”) luckily i showed the officer my invoice of Hyundai “fixing” my brake lights, and he let me go. I went back right away and showed the manager that my brake lights weren’t fixed. He fixed it right away and all was good. It’s just strange to me how the service staff doesn’t check their repair to see if the brakes lights worked after “fixing it”. Giving a customer their car back with something still broken is very unprofessional.
Went in for a recall. Everyone was very nice and professional. My guy was Tony. The service was done quickly and my shuttle was very accommodating
Per usual, Jamie was amazing and service was excellent. 10 out of 10 would recommend. :)
virginia
Everything was as expected or exceeded expetations
This past servicing and loaner experience was flawless. "A" rating.
The service associate was friendly and professional, efficient and most masterful in making me comfortable. The oil change was quick and they had me on my way quicker than I expected.
Great service
Also needed a few things taken care of (under warranty). Team was awesome at getting car back to me quicker than anticipated, as they overnighted a part to finish repairs!!
excellent customer service
Just had service on our 2016 Elantra. Jaime is our service advisor, and has been for a long time. This is our third Elantra, all purchased from and services by Chapman. Great people, great service. Jaime is the best. No plans on going anywhere else.