Reviews
I was very satisfied with my recent service visit. I was checked in and all required service was completed, including a car in less than 2.5 hours. Joe, my service coordinator, was friendly and kept me informed of progress in a timely manner!
I had a very positive sales experience at Chapman. My salesman was courteous, attentive, engaging, professional, pleasant, informative, knowledgeable, patient, persistent, thorough, and friendly. My salesman worked with me diligently to get me approved for a car and I would have given a 100% rating, however, I was not able to view the interior of the car I was purchasing as the keys were not accessible during my evening visit. Yet I felt slightly pressured to go ahead with the purchase after being reassured that the Sonata I was purchasing was in excellent condition and I should have no issues with its performance or appearance.
Your service dept. is fabulous!
Took my 2021 Santa Fe in for the six-month service and a recall item. The staff was courteous from start to finish. The appointment was scheduled for 2 1/2 hours, and I was out of there in two. Nice and clean waiting room. They also washed my car as a courtesy. Good job staff!
Kush at Chapman Hyundai Service went the extra mile to provide an excellent customer experience. Thank you!
oil change and tire rotation. staff was friendly. quick service.
Service rep, Joe Bartizal, took excellent care, keeping me apprised of progress & results of diagnostic & recall results.
Great service advisor
My representative was Joe. He was amazing. Very thorough and enjoyable to work with what a wonderful man to have at your establishment. Also, allowed me to see what’s going on my car with step by step detailed information on my phone. What a wonderful thing to have for your clients. I will be back. Thanks Joe for being so helpful.
I made an appointment for a small repair on my Elantra at Chapman Hyundai, and they were very helpful and reliable. Jamie in their Service Department is always kind, Bill their shuttle driver was cheery company taking me home and picking me back up, and everything was completed on time. Kudos to all of you.
Done in less than 1 hour, also corrected tire pressure warning light.
Great service very reliable
required
Can't say enough about the courteous treatment I received. Dropped off my car for a problem. I was there for 2 hours and every so often Joe Bartizal would come and update me on the progress. Turns out there was nothing wrong with my car and they were kind enough to drop the diagnosis charges. Couldn't ask for a better experience. Thank you.
I received timely and professional service, as always - truly outstanding!
Great customer service
Suosanne was wonderful to work with, she was very attentive and not pushy at all. She understood what I wanted and was prompt to make sure everything was smooth and perfect for my first new car purchase. I recommend her for any car purchase as she knows how to identify what you are looking for, and looks for ways to make every step of the process and experience memorable and comfortable. Thank you Suosanne!
Visited Chapman Hyundai three times. Once to look at different cars, second time to drive a car & third time to drive a car & possibly buy a car. Ask for the same sales professional, Sam Samimi who was always professional, knowledgeable & provided no pressure visits. Third visit, purchased a car. Recommend Chapman Hyundai on west Bell Rd., Phoenix.
As usual, Joe Bartizal is an excellent Service Advisor, keeping me informed every step of the way. Thank you!
Always happy with the information regarding service, timely completion and the time taken to answer my questions
Excellent service. Joe was my rep who was acknowledgeable, professional and personable. Very impressed with the whole operation !!
The check-in experience is always quick and organized.
Joe was exceptional. Listens and follows through. Great communicator. pleasure
Service here is always spectacular. They get you in and out! Joe Bartizal takes the time to explain what your car needs and what work was completed. He’s professional and polite.
Joe in service was great. Polite, informative, and thorough.
My Service Advisor, Joe Bartizal was very gracious & accommodating while I waited for my vehicle as it was being serviced. Thank you for the excellent customer service.
The service I received at Chapman was top notch. Staff courtesy made my wait a very pleasant one.
Service with Joe Bartizsl is excellent
Alan Robb is the best car salesman we have ever dealt with. Not only was he funny and entertaining but also professional and a No Bull kind of guy!! He made buying a car a "Fun" experience!! Thank you Alan
I looked on line for the new upgraded 2021 Elantra. I was looking a 2 different vehicles. I asked them to give me the break down on both of the vehicles as far as financing and payments. With a quick response from Mike, hemade the desicion easy for me. I went in to the dealership to sign papers and was in and out within 45 minutes. All the paperwork was drawn up and all needed to to was review, listen and sign on the dotted line. The staff were couteous, helpful and willing to help with any questions or concerns. This is my 4th Hyundai I've purchased and what a great experience.
Joe constantly left messages during “service” until determination was made as to what was happening. I DO NOT LIKE THAT MY HYUNDAI NEEDS A $300.00 SERVICE EVERY 30K MILES. THAT IS A HYUNDAI PROBLEM, NOT THAT OF A CUSTOMER WHO SPENT $32K ON A NEW HYUNDAI EVERY 3 YEARS. A Hyundai problem....not the consumer. As of today being saddled with a $100 additional cost EVERY YEAR will not encourage me to buy another Hyundai.
She went above and beyond to keep me informed for my oil change. Super friendly and caring. The service tech found an issue with my battery, and since it was under warranty it was replaced free of charge with no fuss.
Boston Shawn was awesome! Couldn’t have asked for better service. Compassionate, respectful, and professional. We’re senior citizens who just totaled our previous Hyundai; Shawn went out of his way to help us through this difficult time and we very much appreciate his empathy.
Very pleasant experience.
Great service as they make the service the way you need to use it. Not just the way it works for them. Completed all the work and answered my questions with a smile. Always willing to go the extra steps when you have a question. Hand washed my vehicle not just run it through a car wash. Thank you Gene
Another great service. Timely and a clean car. Its great. Thank You.
Thank you to Scott and Shawn for making my purchase as smooth and pleasant as possible. Both of them went above and beyond to make everything efficient and as quick as possible.
George was great. Went about and beyond to assist us.
Very customer oriented and great service from Jamie Heyns and Joe Bartizal. Always great friendly service!
I recently had my Hyundai serviced at Chapman and, thanks to the outstanding customer service and hustle of service advisor Laura Welch, it was a great experience. I was able to get my routine service completed, plus an additional repair, and was on my way in about ninety minutes. Laura provided great communication about the status of my car, clearly explained the problem they discovered and my repair options... and got it all done promptly.
Great experience. Raphael was great to work. Offered best price right up front where other dealers wanted to price high then know if somebody came in lower. Love the car, love the price, love the service. Will send friends there first. Mark
Great customer service
Joe Bartizal of Hyundai Chapman on Bell Rd in Phoenix was very helpful, kept me informed every step of having my vehicle serviced and provided overall quality service. I’ll definitely ask for him again should my vehicle require more service.
Same
The service was completed in a timely matter and was very satisfactory.
2
Great service advisor in Laura Welch. Very informative and professional. Very kind which is extremely important. You are lucky to have her.
Excellent management, wonderful sales staff. Very friendly and caring. I purchased my Kona from Bo and he was nice and the transaction was very smooth. My mom (deceased) had purchased 2 cars from Chapman and always raved about the staff and service department.
My wife and I had a fantastic experience with our 2022 Hyundai Tucson purchase. Our salesman, Rafael Felix did a great job. This was not an easy sale because we changed our minds multiple times because of the uncertainty of the 2022 Tucson arrival. Rafael had the patience to facilitate our waiting experience until now we have a beautiful 2022 Tucson that we are beginning to enjoy. We certainly will recommend Chatman Hyundai and Rafael Felix to anyone interested in a vehicle purchase.
Sales Manager and Sales Person were professional, patient and helpful all steps of the way. I never felt pressured to do anything.
Hi when I came in I was fairly upset. I purchased my palisade from Hyundai I scottsdale which was close to my work abs have had lots of window noise issue that had been kept unresolved, “free maintenance” claims that happen not to be free unless you are 1000 from the required mileage and appts where I was asked to come in just to order parts. Jo was patient, kind, knowledgeable and resolved all my issues. Thank you so much for your outstanding care and customer service jo Bartizal.
The visit was stellar. Everyone I came in contact with was very nice and very helpful. Joe came to me in the waiting room several times and explained everything in great detail he got me back on the road quite a bit sooner than expected as well. Overall, a great experience.
Every service member is exemplary.
Joe went out his way to make this warranty repair work smoothly
Third call was with Kush my new service advisor. He took care of getting my car in and fixed in 24 hours.
Emergency appointment handled efficiently & competently!
I was dreaded buying a new car but Alan Robb my salesman did an awesome job. No pressure. I knew what I wanted and he helped me in a fast and efficient matter. Very pleased with this dealership.
Excellent customer service!!
I went to this dealer after the local oxendale hyundai wanted to over charge me for a car. I went to chapman dealership after a Mr. Jager assisted me in the phone. He made the entire process easy and quick. I would recommend this dealership.
Everyone at Chapman is super friendly and fast service on my vehicle
Joe and his team of mechanics did a really great job working us in over Easter weekend for emergency warranty repairs that let us get back to Utah with almost no delay. We are very grateful for their expertise and skill repair our Hyundai and making our trip back successful. Thanks Chapman!
Pricing need to come down hard to pay high price when your on disability
The only reason I didn't award a 5th star is their call center. Yes, they are polite, but they are dumb as a box of hammers when it comes to recording/imparting relevant service information, specifically that Hyundai's free oil changes require the odometer to read within ± 1000 miles of the targeted mileage interval (e.g., the 15K mile oil change must be done between 14K and 16K for it to be covered). I set up an oil change 3 weeks ago and arrived with the odometer reading less than 1K of the beginning of the range without knowing this. When I arrived, the service writer told me it would not be covered as a result. The service manager confirmed that it was Hyundai who strictly enforces those limits. Had the call center agent simply announced this fact during my phone call scheduling the appointment, I would have not wasted a 200-mile roundtrip at current gas prices to discover this inconvenient truth.
I took my car in for the ABS recall. I was initially told, when I scheduled that it would be about 2.5 to 3 hours. I chose to leave my car and took the shuttle home. I dropped it off for my 8:30am appointment. At 12:48pm I phoned Service as, according to the text link, my car was done. I spoke with my Service Rep and he told me the Shuttle Driver was out to lunch but would be back in about 20 minutes. So, i figured about 30-40 minutes before he would pick me up. Was told he would call first. At 1:57pm, I get a call from the shuttle driver saying he was leaving in "about a minute" to pick me up. I live about 6 miles away. When he finally got to my place, I entered the vehicle and noticed he wasn't wearing a mask. He did put it on when I questioned him. The 4 hour wait was much more than I was initially told and I had had plans based on a 3 hour wait. (the same thing happened to my parents just 2 days before - told 2.5-3 hours and they waited 5 hours). I'm more upset about the shuttle service. Why isn't there a backup used when the driver is out to lunch? I worked at a dealership and was the backup shuttle driver - we NEVER made our customers wait because someone was "out to lunch". Plus, that 20 minute wait time I was told, turned into an hour, not counting the time it took him to get to my place??????? Just how long was his lunch break? Needless to say, I was not happy with the shuttle service. Service was fine, except for the time frame given. Overall, I do like Chapman Hyundai.
I worked with Chapman Hyundai Services Manager Joe Baritzal and he did a great job of follow-up and keeping us informed as to the services needed and any cost associated. I would recommend this dealership for all service requests. They are very nice to work with.
One of the best experiences in buying a car. Paul was very transparent and professional. He really knows his stuff. Jim was outstanding walking us through the whole process. We will definitely be returning customers!!
Excellent service; had my Tucson in for a recall repair, oill change and tire rotation. Service was great, and finished the job 2 hours before expected. Joe was knowledgeable, professional, and courtreous.
5
We took our Elantra in after hitting road debris. Jamie was great at getting our car taken care of, keeping us up to date, and dealing with our insurance company. She was very knowledgeable, professional, and friendly.
My oil change took almost 2 hours. It always takes well over an hour, every time I go there. The girl who gave me my paper work at the end told me I need more maintenance on my 1 year old car, including an oil change? I asked her several times why I needed it & she said well its included in the price of what you need. I live over an hour away from the dealership, so when I arrived to get a recall fixed, they told me they have to order it & I should have called ahead. Um, when I scheduled my oil change, they told me to plan on the recall taking 2.5 hours. So, now they say I have to come back for it. The price of my car package included 2 years worth of oil changes & that is the only reason I continue to go to this dealership.
my recall service on my 2016 Tuson was done quickly. the teck was great.
Very well handled. Informed of prices and why. She put up with my frustration. Yeah!
Very well handled. Informed of prices and why. She put up with my frustration. Yeah!
Great service. Was in for a recall which I was notified of immediately. The service rep kept me updated via text message from start to finish.
Excellent service by Service Advisor 2018 Hyundai SONATA Date March 15, 2021 VIN 5NPE34AF9JH652465 Mileage 41422 RO# 6305904 Joe Baritzal joebartizal@chapmanchoice.com 6023440312
Very helpful sales & finance staff!
I had a wonderful experience at Chapman Hyundai Phoenix, Alan Robb was very patient, knowledgeable and understanding as we came in with A LOT of questions. He helped me narrow down my choices and went over all features in real life scenarios. Never once did I feel pressured. I felt very taken care of. Thank you to Alan and the team at Hyundai Chapman for my new ride!
Jagger listened to us, showed us what we were shopping for, and presented us with options to consider. He did all this in professional yet friendly and pleasant way. He is a valuable asset to the dealership.
Shawn H. was an honest, reliable salesman, who did his best to get us a really good deal. Thanks Shawn!
Very good sales experience with both Antuan & brian. good pricing and very good service. Thank you.
Great service including the service advisor
I was greeted as soon as I entered and had an excellent visit all my questions where answered and the service was efficient. I enjoyed my visit all of the employees I met were the absolute best
Car won't start.... Recall part fixed the issue..but still wouldn't start... Tech charged my start battery save me alot vs replacement for $884 installed... Car was out of warranty and the car was towed and fix under the recall.
Joe was super-responsive to an unscheduled need as well as the scheduled service on my Hyundai Kona. Thanks Joe!!!
Great service.
Going to Chapman was one of the better dealership visits I've had. I mean, I bought my car there, so it should be! I had been shopping around for a couple of weeks, and was frustrated. My salesman let me navigate the transaction, answered all my quotations, and was a pleasure to work with. The entire staff was easy to work with. Thank you Chapman Hyundai Phoenix
Always a pleasant experience when I get my Kona serviced. From making the appointment to pick up, it all goes smooth. Laura was great.
From the moment I booked my service appt the service was fantastic. Laura was my rep and she kept in contact with me. I traveled from CT and knew no one there but they made my experience with them fabulous. You guys should be proud!
We bought our new Santa Fe 1/20/21. We had a great experience. Rafael Felix was very patient with us. He gave great customer service. He answered all of our questions and spent a long time going over all amenities with us. He is a great asset to Chapman. Thank you. Tim and Carma.
Great service and people
Quick service, friendly staff and the issue at hand was solved appropriately.
I have been a client of Chapman Hyundai for 5 years. Today I was helped by service advisor, Laura Welch. She listened to my needs and took care of everything. She ws exceptionally sweet. When I asked her how long she had been in her position, she said one month. It how that good training that Chapman provides helps us, as clients, in achieving the best results for the work we seek from them when we bring our autos in for servicing.
As always, I was treated well, the car is running great and the customer service is wonderful. I have one question, why is it that everytime I pick up my car (and I have been using your service for years), my radio station is changed to 92.3? I do not mind if the employees who inspect it want to listen to there own choice of station, but please put it back to where you found it. Thank you.
Great customer service from the moment I got there until the job was done.
The latch on my trunk broke and I drove immediately to Chapman Hyundai where a service advisor saw to it that it was fixed quickly at no expense to me because my car is still under warranty. Joe Bartizal was exceptionally kind and was not pushy about additional charges that I could not pay for at that time. (I appreciate people who are not pushy. I received helpful information about my car that I will be able to use to keep it in good order. Thank you, Chapman Hyundai.
As always great service and a wonderful service advisor Laura Welch. Very kind and knowledgeable.
Everyone was very polite and helpful. It was our 1st time at Chapman Hyundai. Laura Welch answered all our questions. We came from Illinois with our 2018 Tucson Value.
Cannot recommend a more honest group at Chapman (Bell Road) Hyundai! Vic, Daniel, Elizabeth and Mike were honest and welcoming. Cannot believe I would include honesty with a car dealership in my lifetime, but they are! Vic was outstandingly funny and welcoming, and not fake like some would be in order to gain your business or get the sale (however, he still owes us lunch). Daniel was thorough with everything and knew his stuff with all the paperwork and gadgets in the car (the Scottsdale dealership(s) didn't even realize the vehicle had pedestrian warning), Elizabeth-bless this woman- working in financing, or what I call "the dark side", made it a very smooth, non-intimidating experience and Mike was friendly, warm, and superior ; he will tell you like it is as though he has known you a lifetime. If you are in the market for a Hyundai, don't hesitate to go here!
Service was fast and friendly.
Brought my car in for a recall. They did the recall, gave me a ride home, and washed my car