Reviews
I had a wonderful experience at Chapman Hyundai Phoenix, Alan Robb was very patient, knowledgeable and understanding as we came in with A LOT of questions. He helped me narrow down my choices and went over all features in real life scenarios. Never once did I feel pressured. I felt very taken care of. Thank you to Alan and the team at Hyundai Chapman for my new ride!
Jagger listened to us, showed us what we were shopping for, and presented us with options to consider. He did all this in professional yet friendly and pleasant way. He is a valuable asset to the dealership.
Shawn H. was an honest, reliable salesman, who did his best to get us a really good deal. Thanks Shawn!
Very good sales experience with both Antuan & brian. good pricing and very good service. Thank you.
Great service including the service advisor
I was greeted as soon as I entered and had an excellent visit all my questions where answered and the service was efficient. I enjoyed my visit all of the employees I met were the absolute best
Car won't start.... Recall part fixed the issue..but still wouldn't start... Tech charged my start battery save me alot vs replacement for $884 installed... Car was out of warranty and the car was towed and fix under the recall.
Joe was super-responsive to an unscheduled need as well as the scheduled service on my Hyundai Kona. Thanks Joe!!!
Great service.
Going to Chapman was one of the better dealership visits I've had. I mean, I bought my car there, so it should be! I had been shopping around for a couple of weeks, and was frustrated. My salesman let me navigate the transaction, answered all my quotations, and was a pleasure to work with. The entire staff was easy to work with. Thank you Chapman Hyundai Phoenix
Always a pleasant experience when I get my Kona serviced. From making the appointment to pick up, it all goes smooth. Laura was great.
From the moment I booked my service appt the service was fantastic. Laura was my rep and she kept in contact with me. I traveled from CT and knew no one there but they made my experience with them fabulous. You guys should be proud!
We bought our new Santa Fe 1/20/21. We had a great experience. Rafael Felix was very patient with us. He gave great customer service. He answered all of our questions and spent a long time going over all amenities with us. He is a great asset to Chapman. Thank you. Tim and Carma.
Great service and people
Quick service, friendly staff and the issue at hand was solved appropriately.
I have been a client of Chapman Hyundai for 5 years. Today I was helped by service advisor, Laura Welch. She listened to my needs and took care of everything. She ws exceptionally sweet. When I asked her how long she had been in her position, she said one month. It how that good training that Chapman provides helps us, as clients, in achieving the best results for the work we seek from them when we bring our autos in for servicing.
As always, I was treated well, the car is running great and the customer service is wonderful. I have one question, why is it that everytime I pick up my car (and I have been using your service for years), my radio station is changed to 92.3? I do not mind if the employees who inspect it want to listen to there own choice of station, but please put it back to where you found it. Thank you.
Great customer service from the moment I got there until the job was done.
The latch on my trunk broke and I drove immediately to Chapman Hyundai where a service advisor saw to it that it was fixed quickly at no expense to me because my car is still under warranty. Joe Bartizal was exceptionally kind and was not pushy about additional charges that I could not pay for at that time. (I appreciate people who are not pushy. I received helpful information about my car that I will be able to use to keep it in good order. Thank you, Chapman Hyundai.
As always great service and a wonderful service advisor Laura Welch. Very kind and knowledgeable.
Everyone was very polite and helpful. It was our 1st time at Chapman Hyundai. Laura Welch answered all our questions. We came from Illinois with our 2018 Tucson Value.
Cannot recommend a more honest group at Chapman (Bell Road) Hyundai! Vic, Daniel, Elizabeth and Mike were honest and welcoming. Cannot believe I would include honesty with a car dealership in my lifetime, but they are! Vic was outstandingly funny and welcoming, and not fake like some would be in order to gain your business or get the sale (however, he still owes us lunch). Daniel was thorough with everything and knew his stuff with all the paperwork and gadgets in the car (the Scottsdale dealership(s) didn't even realize the vehicle had pedestrian warning), Elizabeth-bless this woman- working in financing, or what I call "the dark side", made it a very smooth, non-intimidating experience and Mike was friendly, warm, and superior ; he will tell you like it is as though he has known you a lifetime. If you are in the market for a Hyundai, don't hesitate to go here!
Service was fast and friendly.
Brought my car in for a recall. They did the recall, gave me a ride home, and washed my car
Joe Bartizal was extremely helpful during my entire time and kept me appraised of the current status of my car.
received great service
Joe took to to explain all aspects of the safety recall. General service was addressed and completed with overview of print out.
Joe is always a pleasure to work with.
Everything was great. Zach went above and beyond.
Excellent appointment ... on time, courteous, and thorough!
Zach from service did what he said he would do. GREAT JOB! Tony form sales was pleasant, informative, and honest ( seldom feel that way) great personality, a pleasure to speak with.
Always a great experience
Love this dealership. 2ed car we bought from Jagger (and Jonathan 1st time) in less then a year. Fell head over heels in love with Sonata so came back for the Genesis. Jagger is AWESOME. So personal, friendly and professional!
Excellent service and explanation for what was changed to correct tire inflation or chemical repair issue
I love Chapman HyundaiPhoenix and all service writers and employees.
Vic Bozin was amazing to work with. I went in to look at the new 2021 Palisades and he was knowledgeable and knew the answer to every question I asked. He is a top notch employee and I would work with him again anytime! If you are looking for a car shoot him an email at viorelbozin@chapmanchoice.com or call him at 602-993-3322
The electronic hatch struts failed on my 2019 Santa Fe. Part was ordered but canceled. Found this out after sitting in waiting room for an hour.. Found out Hyundai had put an alert out, not a recall, that there were issues with these struts. Possibly a manufacturer problem. Joe, however, said they would find out exactly what was going on and would contact me as soon as possible. I was concerned that we were looking at weeks to remedy! However, 5 days later, Joe contacted me with news that they he had the new struts in his hands and scheduled replacement the next day! As I had told Joe, my car is a big investment and I wanted Hyundai to do right by me. They did and thankfully the fix was under warranty! I appreciate Joe and the parts department working to remedy this situation. Other than having to make three trips to the setvice department (lol), I appreciate Joe's courteous service and explanation on work being done.
Joe is great!
From the minute we walked up our experience was wonderful. Shawn was kind, and extremely knowledgeable. Our test ride went flawless. When we decided to buy Shawn found us exactly the vehicle we requested. The financial discussion went as well as can be expected when you want to save money and the dealer wants to make money. I think it went stress free thanks to Shawn. Huey was a joy to deal with in finance and sure made it easy to spend money! I love my new vehicle!
My daughter and I had the absolute best experience with your salesperson, Caleb Thompson. We were treated with great respect and honesty and cannot say enough positive about our experience. Caleb was the reason we came back to Chapman, after shopping for a car in many other locations. Caleb is a super salesperson who deserves the recognition and thanks. Thank you Caleb from Vicky Zeidell and daughter, Vanessa Zeidell.
The service manager came to my home because i was not able to get the car to the dealer and my wife had an issue with a noise under the hood and wanted it checked out great service,
Everything went smoothly and timely, the staff was great and my car is running well
Needed oil change but due to very high risk for Covid, was reluctant and overdue. Chapman let me stay 15 ft away from all masked staff and was extremely kind and accommodating in all aspects. Made me feel safe.
I purchased a 2020 Kona Sel Plus over the weekend and it was fantastic from start to finish. Vic was very professional, knowledgeable and patient. Kevin & Amanda were great! It was a very comfortable process from the test drive to driving off with the new vehicle. I would recommend Chapman Hyundai for your next purchase. Thank you Chapman Hyundai for a great car buying experience.