Chapman Hyundai Phoenix Reviews
He walked me through the needed services and what could be delayed.
Brought my 2023 Hyundai in for its first service. Was met by Dominic Rivard who handled everything very professionally and let me know what would be done with my car. Service was done in a couple of hours and i picked it up. Dominic called later in the day just to make sure everything went ok. I appreciated that. Job well done.
Great customer set
Great service and staff. Recall service was completed very fast.
I recently had a recall on my 2016 Genesis. Jamie was very informative when they did the inspection as as to what that entailed. The part was then ordered. When I returned 2 weeks later and the part was installed, Joe the service writer was very detailed and explained why the part was replaced. It's nice to have such informed service writers working on your side. I understand a lot about cars so it was nice to be treated like I was an educated woman.
I was fortunate to find a low mileage 2023 red Santa Fe Limited to replace my 2022 Tucson that was totaled in a hit and run. Chapman is in my neighborhood. My husband has purchased a couple of cars from them, and I like the way we are treated. Mark did a great job showing me not only the basics, but all the bells and whistles of my new vehicle. I know if I have any questions, I can come right back up here and be helped with courtesy.
We had our scheduled maintenance visit recently. We live some distance away from Chapman Hyundai and drive past many Hyundai dealerships to have our work done. And … for that matter … purchasing our cars. We so enjoy the professional, courteous, and caring service we receive. The staff and our service advisor are top notch! Thanks for your help.
Jersey Mike was a great. He got us in and out in just over an hour.
Received fantastic service when I had my car done this week
Done in a timely manner
Service was great and I was always updated as to the work going on.
Jamie was excellent. Had perfect communication and explained everything well. Days after my service she followed up to ensure full satisfaction.
I called Thursday because the website wasn’t working right, and Ryan was able to get me in Friday and Saturday for both of my cars we have bought at Chapman Hyundai. The service was quick and can’t wait to be back!
Always great service at Chapman Hyundai - always keep my Tuscon dealer maintained and a special thanks to Alfred my Service Advisor always takes good care of me
I love my Hyundai, and Chapman's Hyundai service is, above all, the best. Dominic was great at communicating what needed to be done and explaining the process. You get a car wash and rides within 10 miles of their location. I am happy I choose Chapman Hyundai as my dealership. I would recommend them to family and friends.
All was well!
All went well..
Tech was very helpful and friendly. The whole process went smoothly.
1st service visit,.no waiting to get checked in. Was to be an afternoon repair but ended up was fixed early morning. A+ to Jaime !
Nic was terrific to work with and definitely made this purchase a great experience. We planned to simply test drive a Palisade, but after spending time with Nic and going through all of our options, we decided to make the purchase.
Courtesy, Respect, Knowledge of product.
Dominic was able to contact the warranty company about the tire and they replaced it minus $50. Excellent customer service
As a long time Hyundai customer, I want to compliment Omar Vargas on his professionalism in handling my purchase of a 2024 Hyundai Elantra Limited Hybrid. He is a true asset to Chapman. Furthermore, I was also impressed with Chapman's effectiveness in consummating a purchase from start to finish within two and a half hours. I would have no hesitation in referring Chapman Hyundai to anyone who was looking to lease or purchase a Hyundai. Thanks to everyone for a very pleasant buying experience.
As a long time Hyundai customer, I want to compliment Omar Vargas on his professionalism in handling my purchase of a 2024 Hyundai Elantra Limited Hybrid. He is a true asset to Chapman. Furthermore, I was also impressed with Chapman's effectiveness in consummating a purchase from start to finish with two and a half hours. I would have no hesitation in referring Chapman Hyundai to anyone who was looking to lease or purchase a Hyundai. Thanks to everyone for a very pleasant buying experience.
As a long time Hyundai customer, I want to compliment Omar Vargas on his professionalism in handling my purchase of a 2024 Hyundai Elantra Limited Hybrid. He is a true asset to Chapman. Furthermore, I was also impressed with Chapman's effectiveness in consummating a purchase from start to finish with two and a half hours. I would have no hesitation in referring Chapman Hyundai to anyone who was looking to lease or purchase a Hyundai. Thanks to everyone for a very pleasant buying experience.
Souzane was patient and pleasant, and made the car-buying experience not only painless, but enjoyable. She spent time, allowing us to test drive several vehicles and show us the features, as well as set-up the blue tooth app and demonstrate the car's features upon purchase.
Highly recommend working with Issac as he was absolutely fantastic to work with and made the entire process hassle free. He is efficient, professional and goes the extra mile. A true professional! Issac is your "Go-Too" professional.
No pressure sales! Willing to take time explaining every part of buying process without feeling pressured to make a decision one way or another. Willing to assist in anyway possible so in the end, you feel well informed and pleased with your decision! No hagglers!! Thank you very, very much for all who assisted myself through this process, it’s much appreciated!!
Jaime Heyns has been my Service Advisor for many of the 13 years I have had my cars serviced at Chapman Bell Rd in Phoenix. Jaime’s outstanding customer service has been a major factor in the excellent service experience I have had. Bernard F.
With only 50 miles driven we will keep you up to date going forward !
I had help from Joe on my 2012 Hyundai sonata. As the tail lights on my vehicle were not turning off. He was thorough in making sure my issue did in fact fall under their warranty. It sure did and I was able to get it fixed within a day. Thank you, Joe
I am submitting this to Chapman only, because this is easily correctable. When checking in or dropping the car off, the service attendant was not attentive even though it seemed he was not doing any business. I had to wait about 5 minutes before he left the booth and greeted me for service. Otherwise, the service experience was very good.
Excellent communication. Quick turnaround of service.
Chapman is always someone I can count on with no surprises!
Joe is AMAZING! Always puts us first, gets the job done fast and exceeds our expectations. Joe is the BEST!!!!
This was our first service on our 2023 Santa Fe and the Service Advisor Ryan Tolbert was a pleasure to work with. All aspects of the service were above expectations. We highly recommend him to anyone looking for Hyundai service.
Great customer service.,from start to finish.Made my purchase simple and easy.
Great customer service
I currently live in the Bay Area of Northern California, after recently being in a car accident that left my 2018 Hyundai Elantra Sport totaled. I was researching for a new replacement vehicle, I stumbled upon a 2019 Hyundai Elantra GT N-Line for sale at Chapman Hyundai. From the first call with Sandy & James I received excellent communication and transparency. This was my first time buying a car out of state and James took initiative in reassuring any uncertainties I may have. After settling on a deal via email, I flew in on a red eye flight, was offered to be driven to the dealership. Aside from waiting for paperwork to be finalized, I was in and out the dealership within a few hours happy in my new car. I can say for certain this was THE most positive experience I've ever had at a dealership. Everybody was incredibly warm and courteous. Additionally, they were very communicative in informing me of things to do in Phoenix (and to not honk at people also) I'd highly recommend Chapman if you're looking for a Hyundai!
Employee very helpful
The service was what needed to be done for the first service of a new vehicle. Nothing more. The service attendant did not tell me if they addressed the issue I wanted looked at. He also did not tell me when the next service should be or what it would require.
Service was excellent and professional. Joe was most helpful along with his assistants. Very courteous. Also the shuttle driver Bill needs a shout out. Chapman is the best dealership i have ever worked with. Top to bottom, sales, finance, service etc.
Tyler Leyva was very nice to work with. I appreciate his patience, attentiveness and care to insure a good result in the repair of the damage to my car. He was a great help to me.
Great experience! Mark was very helpful, polite and informative. Best of all, it was the fastest car buying experience I've ever had. Would definitely buy from Chapman Hyundai in the future!
Thanks to Mike Cialdella for all the work to find the vehicle we wanted and arrange for its delivery to Phoenix, And to James McDonald who handled the closeout and delivery of the vehicle with a professional and fun experience.
I was greeted and served by Jaime Heyns. Her work ethics were professional and pleasant!
Chapman Hyundai provided excellent customer service and respect. Jaime is the "go to" service advisor. Thanks, Chapman Hyundai, for having caring employees.
Dominic made my experience a very pleasant one. He was very professional and courteous and answered all my questions thoroughly.
Joe knew I was waiting on-site and had the work done quickly. APPRECIATED!
My Hyundai 2017/ Had suspension issues/ Service advisor Jamie and mechanics fix above, steering issues, spark plugs fuel lines and cabinet filter. Car is like new. Thanks.
Glad to have the help I need and consideration when I need to leave my car longer than I originally planned.
The team at Chapman of Phoenix are always nice and friendly and take care my problem with my vehicle in a timely manner
Chapman Review I’ve bought several new cars over my nearly 75 years driving, but never sight unseen. I’ve also met several salesmen who were more interested in selling the car than trying to satisfy my needs. That all changed when I met, over the phone and internet, the most competent salesman I’ve encountered. Timothy SALINAS is the exception. From the outset of our conversation he listened intently, understood and explained how he could research and do his best to fulfill my goals. I explained I was on travel and could not deal face-to-face until I returned. He assured me that we could, through the phone and internet, continue our negotiations seamlessly. He provided photographs and descriptions of the various features of the vehicles he had located. We finally changed the color from silver to white and the interior from cloth to leather. He located a choice which featured the speed control I wanted—and the sunroof. I know he spent several tireless hours researching his sources. If memory serves me, it took approximately 20 days before we finally met to seal the deal. His calm and positive attitude resonated in the man I finally met in the Chapman dealership. He introduced me to my new vehicle, pointed out the special features I had requested and we took a test drive. I was thoroughly impressed by his knowledge of his product and the manner in which he presented to me. I would be remiss if I didn’t include two fellow employees who played significant roles in finalizing the purchase of my 2023 Santa Fe. General Manager Kevin DePorter, and Financial Manager Shane Hucko. Kevin ensured that the administrative procedures were completely correct and Shawn meticulously saw that the financial arrangements were spot on and explained the financial details explicitly in layman’s terms. He was keen to point out that I was entitled to a rebate from a previous unrelated purchase, that might have gone otherwise unnoticed. Your survey only allows five stars. This organization, led by the professional and caring guidance of salesman Timothy SALINAS, deserves 10 stars. Thanks for this memorable experience. —Marcus Whetstone, Scottsdale, AZ
Shane was helpful without pressuring us and continues to be helpful with any questions after the sale. Thank you !
I shopped around to find my new Santa Fe. Jonathan impressed me the most with his 5-star customer service. The day I went into the dealership happened to be on his day off. He drove to the dealership to guide me through the sale. Thank you Jonathan
We have purchased several Hyundai vehicles and always get them serviced at Chapman. Jamie always goes above and beyond to help.
Sales person Alan Robb was very helpful, he made the experience of buying a new car super easy.
Need electronic work and they ck warranty before proceeding. It was covered and problem solved. We love Jaimie & her team.
I’ve been a customer for a very long time. Had a little bump in the road the last time I visited. I want to THANK Justine for making my difficult experience a positive experience! Thanks again Justine. I will be back.
From start to finish the buying process was amazing!! Second purchase with Chapman Hyundai and would 100% recommend!!! Thank you John and Kevin! You guys are awesome!
They communicated well and fixed our issue w/out aggressive add-ons for our service.
The whole process from test drive to sale was pleasant and efficient.
Our salesperson Shane SIMONELLI was the best! Attentive, not pushy made the buying experience pleasant! Love our new car!
Chapman Hyundai got us scheduled quickly and kept us updated throughout the entire process. Our service advisor, Joe was great to work with.
Thank you to Joe for taking great care of my car as always. I only go to him when I have problems with my car. Thanks again.
Joe was great to work with. Always kept me informed in a timely manner. Will continue to use Chapman location for great service.
Kira was amazon, great communication, , she explained everything and when arrived at the dealer she took her time to show us everything and answer every question we had
Shane Simonelli Kept us in the loop all through the receiving our car
Always a great experience. Jaimie and Alfred were professional and courteous.
Superior service here. Honest truthful. My son went to his dealership and I could tell Chapman is superior!
Very fast service. I waited in the lounge, water, coffee snacks.
Joe in the service department helped me when my check engine light came on. He called my warranty company and had my parts replaced with a 0 deductible.
Joe on service worked diligently to get the car in for a recall. He went through hood and got it scheduled promptly!
Great
A very smooth process. Shane was of great help.
This was my first visit service visit since I purchased this vehicle. Making the appointment was easy. The length of time it would take to address the warranty issues came at a surprise -- it would take many hours --. Don't know how many service advisors you have, mine was Joe Bartizal. He explained what needed to be done in detail. Our interaction was relaxed and non-hurried and I came away with the thought that this guy really cares and likes to help a customer. Best yet, I got a ride home and back again.
Have always trusted Jamie and Joe to be honest with me regarding my car's maintenance needs. Repairs were done to my satisfaction.
I had the 30,000 mile done on my Huyndai Tucson and was greeted promptly . . my car was completed by 2 pm. Greet service. My previous service with Camelback Huyndai was a nightmare.
This was by far the best experience. Jonathan went above and beyond for me. I had a bad experience with Honda and I vented and he listened patiently. I told him I did not want to waste my time or his. Advised what vehicle I was interested in and what my payment needed to be and how much down I would do. He worked on this for a while and we came to an agreement on a deal. Once I got to Chapman, I looked at the car it was way smaller then I anticipated it to be. I walked in with a broken heart to tell Jonathan I could not buy it. I could see his somewhat disappointed and he was very kind. He suggested something bigger. I said I thought it was out of my range. He worked his magic once again and I walked out a very very very happy customer. Tucson is beautiful and much nicer than my CRV which I owned 2 and a civic. I am beyond impressed with Jonathan and just can't say enough about his kindness and patience. He made this old lady very happy. I hope he gets recognition and a treat ??. Just wanted you to know how lucky you are to have him working for you. I already have someone that said they will call him. ( You know how that goes ????) Signed, Gloria Anderson Happy customer Chapman on West Bell Rd Phoenix Az
Jose was thoughtful, informative, patient, and very charming.
Chapman Hyundai has excellent service department represented by Jaime Heyns. They do a great job at a fair price. I would use and recommend them again.
Always professional, vehicle ready when promised, and van driver professional and on time. Very satisfied
Me, Lovie, and Baby OToole enjoyed the coffee in the waiting room and wonderful service we received.
As always, Jamie in the service department has always taken care of me very well. It always makes it an easy trip. Going to Chapman Hyundai.
I had the most pleasant car-buying experience at Chapman Hyundai Phoenix. From the moment I walked in, I knew I would be met with greater care than any other dealership I had visited. Alan is not your typical car salesman, but rather — someone people truly love to buy cars from. I never once questioned whether or not Alan was on my team as he worked hard to organize a deal I was comfortable signing on. George, the manager, clearly had my best interest in mind and made me feel valued as a first-time buyer. In an environment known to be stressful and a bit fishy, I was met with relational workers and honest conversation. I felt so lucky to drive a brand new Kona off the lot last night and would recommend Chapman Hyundai Phoenix, specifically the service of Alan and George, to anyone and everyone.
My service advisor Dominic is great. He made the whole experience very smooth and efficient. Answered all my queries and promptly arranged dropoff/pick-up.
Great service. Joe always goes over work done, and what is recommended for the next service.
Work was done expertly and expeditiously.
The customer service was exceptional. The team was knowledgeable, patient, and genuinely interested in helping me. I was assisted by Emil, Brian, Kevin, and Jose. This has been an incredibly positive experience, thanks to the fantastic team!
I am very pleased that Mr José Quintero was the person who helped me to buy my new Kona. He was all the way helping me in every aspect of the process in a very knowledgeable and friendly way answering all my questions and giving me all the information that I needed. Also, I want to give thanks to the rest of the staff who also help me.
I was caught off guard on how fast service was completed on my 2022 Tucson. Jamie was great!
Met Robert Sahawneh about1 month and a half ago, by communication by text and then in person. Great individual and very helpful and courtious. I wanted a specific vehicle and he helped fine one, but I had to leave town and could not finish. A month later I appeared and he welcomed me back and continued search for car. The dealership found one and Kevin arranged for the delivery to them for me. Completed the transaction as we left it over a month earlier. I am now the proud owner of a car from a fantastic experience at your business.
Vic took excellent care of us. His patience was fantastic being we were not sure what we wanted. We went through several cars & all their options. Test drive & then decided which would work best for us. The whole staff were great.
Spoke with Kevin Deporter GSM, explained what vehicle I was interested in as well as my end goal. He introduced me to Shane Simonelli in sales. Negotiations took maybe 15 minutes. Trade appraisal was market value and my terms and finance rate we attractive (this year is based ones-individuals own credit). All super simple, super quick and really what all dealers should aspire towards when working with customers. Kevin and Shane brought enjoyment back to buying a car! Thanks again guys!!
My salesperson James Waite was outstanding. This is honestly the best car-buying experience that I have had yet.
Thank God for Joe and his crew. I had problems with my 2019 Sonata and went to Chapman's Service on Bell and 7th Ave. Joe listened advised me that the problem was covered under warranty and even got me a ride home!! He said that it might not be repaired until Wednesday, but to my surprise I received a call on Friday saying that the job was completed. Way to go Joe!! A car was sent to pick me up with a super driver and I was on my way with a repaired and washed car. Chapman, Joe and his crew are just the best!!
Veda Schreiber was a great help. Very knowledgeable, nice, and quick. Great car buying experience!
Joe B is AWESOME! Great customer service! Always a warm greeting, smile when I come in. Answers any questions. Jamie too when I see her.
Great experience, customer service was excellent, staff went the extra mile.
Jamie was super! Updated me on status and very professional. 5 star service.