Reviews
We came down to just look at a color combo for a vehicle and Vic Bozin literally came running out to greet us. He was so friendly, so helpful, not pressuring and in the end he made the deal happen! If your looking for a Hyundai come to Chapman on Bell and ask for Vic! You’ll probably end up leaving with a new vehicle and smile on your face!
Saw Joe in Service on 6-7-2023. Outstanding customer service as always.
Went as planned all items worked happy with results.
I had 3 great experiences at this dealership. Joe was so helpful and walked me through the entire process. Kept me informed, knew my situation and made my stress level very low. I will never go to any other dealership for service.
Chapman did a great job on servicing my SUV. There was a recall issue that they addressed and also flushed my air conditioning for the summer season. It was done in a timely manner and they kept me advised throughout the day where the service stood.
Second visit in month of May for service. 5/15 service was done quickly but then service noticed my brake light was out. The looked into it and did not need to do any work on it. Two days ago another driver following me told me my left brake light was out. I need to bring the car in again for diligent service on this issue.
Jaime was excellent. Very helpful, knowledgeable and friendly staff. My repairs were completed same day as drop off.
Rep was willing to work around my schedule and got the new horn replaced in a timely manner
Kira was amazing!! She was very knowledgeable on the vehicle, friendly & honest on pricing details. Great experience!
Jamie is awesome. The service from Chapman Hyundai is efficient and professional.
Rafael was a good sales person to work with. He listened to what I wanted and was very knowledgeable about the Tucson.
My salesperson, Marie, went out of her way to make this a very positive buying experience. I highly recommend her. Likewise, Jose in Finance was awesome. Very knowledgeable and personable. Overall, I enjoyed my stress-free visit to Chapman Hyundai on Bell Rd.
My car is running beautifully and the experience with Jaime was top notch.
Standard oil change. Done quickly and got me on my way to dental cleaning. Non-working brake light was just an adjustment, not replacement.
All great! Thanh you, Jamie
Very professional and detailed
We had our car in for the required recall repairs and the service was excellent. Jamie kept us informed of what was being done and also things they recommended to be done. The work was done in a timely manner, and they even washed our car.
Satisfied
What a pleasure to purchase a vehicle without pressure, hassles, or overselling. Just the facts and a present experience. Also a beautiful dealership.
This service department is excellent, your service representative went out of her way to make everything go smoothly, expected to be there much longer, my appointment was at 7:00 am, she arrived early, opened the waiting room, checked me in and had my Santa Cruz in the bay and a technician working on it a little before 7:00, was out of there at 9:15, both recall items were taken care of and they washed the car, was expected to be there much longer. I would highly recommend your dealership and especially your service department to anyone. I'll definitely do all service with you. ( I live 75 miles from your dealership ) I will definitely return.
Took my car in for oil change and software update. AWESOME Service by Joe as always. Kept me informed on the progress thought the day. A really nice guy, always a pleasure to do business with.
The primary contact with the Hyundai dealership was our salesperson Souzane Abdul. She was very knowledgeable about the car’s features and capabilities. She was friendly and efficient.
He is helpful,and honest,and explain everything in details,love him,and have a lot of respect for him,the best
I leased a car from this location and my lease was almost up, I wanted something bigger but also within my budget. Shane helped me find my dream car, he helped me get something within my budget even if that meant picking up that car from another dealership. It was so easy and effortless, I love my car and the experience was so easy. Dealerships can be a nightmare some times, this place couldn’t be farther from the opposite! The 2023 Tucson SEL is an ABSOLUTE DREAM. Highly recommend!
Excellent
Robert went over above. He spent extra time and made every effort to make the purchase work. My bother liked him so much he decided to make a purchase with Robert too. All of your staff were very accommodating and kind. The customer service manager made an effort to be more helpful and remove the plates from my trade in. I especially want to praise Kend the sales manager, who made every effort to put the purchase together for both myself and my brother. We both got the vehicles we wanted. Thanks again.
I went in unsure if I wanted to trade in my old car but the staff there were very nice and considerate we went for a test drive in the new 2023 Hyundai Elantra limited and I fell in love with the car and they were really up front and honest with me on every bit of detail they had when working out the financial number the person that helped me was Rafael and he was very nice and didn’t pressure me into buying any car I didn’t like he wanted me to get a car I felt comfortable in and understood my situation very well and couldn’t ask for a better sales person to help me on my experience that day
Jaime is always excellent! She is very knowledgeable and great to work with! Recommend her highly!
EXCELLENT, ONLY THING I DO NOT SEE IS THE WINDOW STICKER FOR THE VEHICLE
Joe Baritzal was my service persons for my ioniq 5. He was knowledgeable and what he wasn't sure about he looked up and helped me understand my warranty and asked questions to learn more about my driving.
Great service and experience. I've been a custome for years and Jaime is always on point. She took care of everything even coordinated and submitted my claim with carshield. She kept me updated on any issues and any additional service my vehicle needed. Communication was great and would get back to me quickly.
Changed oil in timely manor
Kira was great and the other staff in the process !
I live out of state and the team at Chapman made my purchase simple and quick. They were very responsive and helpful throughout the entire process, especially Souzane.
Alfred is amazing each and every time I come in. He kept to his word on a timeline and it worked out great.
My current Hyundai lease had 6 weeks left so I started looking for a new Hyundai to lease. Sales Advisor Alexandra responded promptly and cordially to my internet inquiry. She listened to me and my wants concerning a new Palisade. We were able to come to acceptable terms and everything was ready when I went in. Shawn in financing prepared and presented the lease documents efficiently and professionally. I highly recommend Alexandra and Chapman Hyundai as the destination place for your Hyundai!
The car salesman Cally was a pleasure to work with very patient very understanding and went beyond and above the duties I fell through the whole process comfortable and in no time that I feel I was just another client and very personalized service I would definitely recommend Chapman to anyone who's looking to purchase a vehicle.
My experience at this dealership has always been a good one. I had to take in my Hyundai for a recall check and Joe in the service department was great. He kept good communication with us through the entire process. Thank you guys for being awesome. Thanks for all you do!
Thank you Joe for your responsiveness, expertise, and friendly demeanor.
I was very satisfied with the salesman at the dealership where I sold my car to and then purchased a new vehicle from. He (James) was very amiable, professional, and knowledgeable , in not only his company but also in the particular vehicle that I was interested in. An excellent person to work with. Wish all sales personnel were like him! Would save a lot of time buying an automobile!
Joe completed my oil change on time and he set up a ride to work for me.
The people there were excellent. 2 issues one received email saying it was time to bring in my vehicle. Found out that service is at 8000 miles, I had 3200. So a wasted trip IMO. Also tires rotated but once home my instrument panel said left front was 4psi less than the other tires. This seems unprofessional.
Jaimie was absolutely terrific. She is quite professional and courteous. Highest of commendations to her. Thank you for everything.
Our sales person, Veda was outstanding
Joe Bartizal was extremely helpful, explained with great details all issues to be resolved in my car and reached the insurance company on my behalf.
I was pleased at how friendly the staff was. They got me in and out within the time frame they stated. I was able to relax in the customer lounge and know my car was going to be done accordingly to schedule.
This was my first time visiting. The service was impeccable. The people were very professional and attentive. I usually have gone to another dealership, but now I think I have found Home! Thank you!
Excellent service from Shane Simonelli I appreciate his hard work and helpfulness
Your Service Tech Dominic was great. He is an asset to Chapman Hyundai. I also want to give a high Five for your Service Manager Jamie !
very good
very good
Thanks for fixing the car early! 10/10
Everyone I dealt with was courteous and helpful. There was no arm twisting, no trying to sell me more than what I could afford. They worked with me and helped me stay in my budget. I would recommend Chapman Hyundai.
Jaime Heyns was personable and efficient during my 60,000 mile service. She explained what work will be done and also returned to tell me about some additional service suggestions and why they were necessary. Jaime is a great asset to your company.
Agent in Chapman hyundai cool and nice especially Aaron Sullivan.
I had a period of misfortunes and bad luck and it resulted in a repossession of my vehicle. I have been trying to get into another vehicle but had been turned down so many other places. I reached a point where I thought getting into another decent car was impossible and that I’d be taking Ubers for the rest of my life. I was browsing cars on the internet and then through the magic of the web, I received a call from a salesman at Chapman Hyundai. I ignored it but he was persistent. I finally answered and he introduced himself as JJ. We talked for a bit about my situation and I didn’t feel judged or dismissed by him like I did By other salesman at other dealerships. JJ was kind and patient and he spoke with me about my credit situation with a genuine quality. He shared somethings about his less than perfect credit and we discovered that we had somethings in common. Without making any promises, he showed up at my house the next day and took me down to Chapman Hyundai used cars on Bell road. We went through my credit in detail and I didn’t feel judged for my credit worthiness caused by my mistakes of the past. He showed me some potential scenarios of me owning a car again. The finance team were magicians and together they did what I thought was the impossible. They got me into a very nice quality used car. The finance terms weren’t ideal but it was because of my life’s circumstances and poor financial choices of the past that created the challenges of getting financed. They figured out how to work around it and found a bank that would work with me. Those guys at Chapman used cars are a great team and they can make the impossible happen. They got me financed when no one else would even give me the time of day. They treated me with respect and I didn’t feel that humiliation I usually felt by being judged by other dealerships who wouldn’t see past my credit score. They worked hard for me and they did so in away that made me feel like a human and not a number. They were professional and patient. Their nonjudgmental and genuine approach went well above the standard practices of car sales and I left feeling respected and worthy as a person. Seriously, I know that sounds corny but I never feel more vulnerable or exposed than during the experience of car buying. I usually leave feeling embarrassed and worthless. I left Chapman feeling valuable. Thanks JJ and Chapman for helping me accomplish that today. I really needed that success.
Went above and beyond in servicing my car.
About a week ago I had a issue with my car. They had fixed it yesterday. I went to go pick up my car. I didn’t like the fact I had to wait a week but Jamie who helped me out she gave me a update as soon as possible, which is great. my issue is is that returning home yesterday after I got the car I realize that they are dirty or oil stains all over my backseat of my car all over the top of my backseats, someone’s fingerprint stains. I will be contacting the manager shortly. I don’t think they did a proper inspection of the car to release the car to me in that condition.
It was a quick and easy process. They were friendly and helpful I would refer anyone there.
Had 2 recalls on my Elantra service was performed quickly and professionally.
I like the way they help me they give a good service and explain everything step by step
They give a professional service help and explain everything step by step financing department was fast and professional
worked with Bryan Hodges in sales and purchased a brand new Palisade, process was quick and to the point, got the price i wanted without like blending on a battlefield; professional, knowledgeable and resourceful, best staff and best dealer i’ve ever been to thank you Chapman Hyundai!
They explained everything step by step the real professional way
I brought my car in for standard scheduled maintenance and Alfred was amazing. He got me taken care of super quick and made me feel like the highest priority.
I walked in knowing what I wanted, and I shared it with my sales advisor. He went to finance and explained it and came back quickly with my exact offer. They were nice and efficient. Great team!
I walked in knowing what I wanted, and I shared it with my sales advisor. He went to finance and explained it and came back quickly with my exact offer. They were nice and efficient. Great team!
Great customer service
I had my first service appointment on 2-17-23 for my 2023 Tucson purchased at Chapman Hyundai Phoenix. My service consultant was Jaime Heyns. Jaime answered a number of questions I had about my new vehicle and explained clearly the answers to these questions. She was also very pleasant from a customer service standpoint. What a breath of fresh air to have this as my first experience at the service department! Mike Langley
My service rep was professional and courtesy.
I have been a customer for the past 20 years and I always have a great experience when taking my car in for it's regular maintenance. Jaime Heyns is always super helpful. Jaime always follows up to make sure that I am happy with the work that was completed. She is very knowledgeable which helps greatly. I wouldn't take my care anywhere else. Keep up the good work!
Great service
Aaron was great to work with. He was understanding and great with schedule changes. He helped us ti get financed and was very knowledgeable and friendly.
Very good service on our car. Jamie did an excellent job!
Brought my 2019 veloster in for detailing.. looks like the day i drove it out of show room !
5/5
Kira was our salesperson and she was beyond awesome. She is very knowledgeable and willing to work with us instead of trying to sale us something we didn't want or need. If you looking for a new car, Kira at Chapman Hyundai is the salesperson for you.
Joe and Alfred and Bill are great to work with! I really enjoy coming to this location!
Took a while but every time I called they had info about it.
Great service and attention to my requests
The personnel we had contact with were very cordial and explained the complete purchase agreement. We were completely satisfied.
very good service
I’m not a politically correct type person and very short with people but these individuals took it in stride and were very pleasant to work with. Veda understood me right away and got right to the point so we got along good. I’ve tried to buy a new car several time throughout the years and have always ended up leaving in a bad mood. Glad I decided to give Chapman a try.
Great Service and updates from Joe B
Great working now twice with Rafael. I Did not feel pressured,or unheard. Being female usually this has been my past experience. Great representative of " Chapman" Hyundai
Very positive example and would recommend this dealer to anyone
I was very happy with the process of purchasing my vehicle. There was an issue with my finance but they went out of their way to adjust the numbers for approval. I was very happy to buy the vehicle that I wanted and they did not pressure me to look at other vehicles for financing to work. Yes, they were very helpful to get me what I wanted. Thank you very much!
Rita and Mike were great in getting my car in and serviced in a short time. Had an oil leak which the service dept. quickly recognized the problem and then fixers it. This problem should not happen on a 1 year old car. All fixed all good thanks to good people
We purchased our first car in the last 17 years from Chapman, It was a pleasant experience working with Raffy and his manager Kevin. We are most pleased with our new Santa Fe. It is very quiet and smooth riding and we were shown how all the new electronics function. Thank you.
I will say that the experience of purchasing my vehicle was great! Even though my credit score was not all that, I was treated with the utmost respect and I was approved for the vehicle that I wanted. There was no pressure to get me to buy something that they thought would work better or anything. It was great to work with the Sales Associate Michael M. and both finance managers, Jose P. and Jose C. as they all were patient and explained everything to me with the paperwork before I signed. Overall, it was awesome because I got what I wanted and I will be returning for any future purchases. This was my second vehicle purchase and financing from Chapman. Thank you!
Great experience. Organized, streamlined.
I enjoy my new car. Buying from Chapman Hyundai was a great buying expereince. Thanks
Joe B is the best always takes care of me and the reason I have always come back. I have been having my Hyundai serviced here for 4 years and everytime Joe has went above and beyond to make sure my vehicle is taken care of!
I wasn't happy about what I found out about their complimentary oil change no no get me the wrong paperwork when I got the car
Always have a great experience and great service.
Dominic was very thorough, courteous and timely and listened attentively.
We are so happy with the service from Bryan Hodges and also Huey. They were both so thorough and helpful and efficient. We wanted to get a hybrid and because of demand we had to wait for one to be delivered. It was worth the wait! We love the car and were kept informed of incoming progress by Bryan throughout the process. Thanks for the great service! Hi
Great service
I had a great experience with Chapman's employees, from sales person to financing. They were honest about numbers and never tried overselling. It was one of the few places where I paid MSRP for the vehicle and not asked for a "market adjusted value".
Rafael is the best!! He was so helpful and worked through all questions I had patiently and honestly! I would definitely recommend Chapman and Rafael when purchasing a car!