Reviews
This was by far the best experience. Jonathan went above and beyond for me. I had a bad experience with Honda and I vented and he listened patiently. I told him I did not want to waste my time or his. Advised what vehicle I was interested in and what my payment needed to be and how much down I would do. He worked on this for a while and we came to an agreement on a deal. Once I got to Chapman, I looked at the car it was way smaller then I anticipated it to be. I walked in with a broken heart to tell Jonathan I could not buy it. I could see his somewhat disappointed and he was very kind. He suggested something bigger. I said I thought it was out of my range. He worked his magic once again and I walked out a very very very happy customer. Tucson is beautiful and much nicer than my CRV which I owned 2 and a civic. I am beyond impressed with Jonathan and just can't say enough about his kindness and patience. He made this old lady very happy. I hope he gets recognition and a treat ??. Just wanted you to know how lucky you are to have him working for you. I already have someone that said they will call him. ( You know how that goes ????) Signed, Gloria Anderson Happy customer Chapman on West Bell Rd Phoenix Az
Jose was thoughtful, informative, patient, and very charming.
Chapman Hyundai has excellent service department represented by Jaime Heyns. They do a great job at a fair price. I would use and recommend them again.
Always professional, vehicle ready when promised, and van driver professional and on time. Very satisfied
Me, Lovie, and Baby OToole enjoyed the coffee in the waiting room and wonderful service we received.
As always, Jamie in the service department has always taken care of me very well. It always makes it an easy trip. Going to Chapman Hyundai.
I had the most pleasant car-buying experience at Chapman Hyundai Phoenix. From the moment I walked in, I knew I would be met with greater care than any other dealership I had visited. Alan is not your typical car salesman, but rather — someone people truly love to buy cars from. I never once questioned whether or not Alan was on my team as he worked hard to organize a deal I was comfortable signing on. George, the manager, clearly had my best interest in mind and made me feel valued as a first-time buyer. In an environment known to be stressful and a bit fishy, I was met with relational workers and honest conversation. I felt so lucky to drive a brand new Kona off the lot last night and would recommend Chapman Hyundai Phoenix, specifically the service of Alan and George, to anyone and everyone.
My service advisor Dominic is great. He made the whole experience very smooth and efficient. Answered all my queries and promptly arranged dropoff/pick-up.
Great service. Joe always goes over work done, and what is recommended for the next service.
Work was done expertly and expeditiously.
The customer service was exceptional. The team was knowledgeable, patient, and genuinely interested in helping me. I was assisted by Emil, Brian, Kevin, and Jose. This has been an incredibly positive experience, thanks to the fantastic team!
I am very pleased that Mr José Quintero was the person who helped me to buy my new Kona. He was all the way helping me in every aspect of the process in a very knowledgeable and friendly way answering all my questions and giving me all the information that I needed. Also, I want to give thanks to the rest of the staff who also help me.
I was caught off guard on how fast service was completed on my 2022 Tucson. Jamie was great!
Met Robert Sahawneh about1 month and a half ago, by communication by text and then in person. Great individual and very helpful and courtious. I wanted a specific vehicle and he helped fine one, but I had to leave town and could not finish. A month later I appeared and he welcomed me back and continued search for car. The dealership found one and Kevin arranged for the delivery to them for me. Completed the transaction as we left it over a month earlier. I am now the proud owner of a car from a fantastic experience at your business.
Vic took excellent care of us. His patience was fantastic being we were not sure what we wanted. We went through several cars & all their options. Test drive & then decided which would work best for us. The whole staff were great.
Spoke with Kevin Deporter GSM, explained what vehicle I was interested in as well as my end goal. He introduced me to Shane Simonelli in sales. Negotiations took maybe 15 minutes. Trade appraisal was market value and my terms and finance rate we attractive (this year is based ones-individuals own credit). All super simple, super quick and really what all dealers should aspire towards when working with customers. Kevin and Shane brought enjoyment back to buying a car! Thanks again guys!!
My salesperson James Waite was outstanding. This is honestly the best car-buying experience that I have had yet.
Thank God for Joe and his crew. I had problems with my 2019 Sonata and went to Chapman's Service on Bell and 7th Ave. Joe listened advised me that the problem was covered under warranty and even got me a ride home!! He said that it might not be repaired until Wednesday, but to my surprise I received a call on Friday saying that the job was completed. Way to go Joe!! A car was sent to pick me up with a super driver and I was on my way with a repaired and washed car. Chapman, Joe and his crew are just the best!!
Veda Schreiber was a great help. Very knowledgeable, nice, and quick. Great car buying experience!
Joe B is AWESOME! Great customer service! Always a warm greeting, smile when I come in. Answers any questions. Jamie too when I see her.
Great experience, customer service was excellent, staff went the extra mile.
Jamie was super! Updated me on status and very professional. 5 star service.
I had to drop off my vehicle for a recall item. I made the appointment at 3 o’clock and when I got there, they took it right back to their mechanics and do the work right away. I was told it would take probably an hour to an hour and a half and that’s exactly what it was and not only that they completed the work but they also washed my car. I was very pleased. You don’t find people being on time too often anymore. Thanks to Jaimie my service technician she was a big help in making sure this process went smoothly.
Jamie always gives me the best service I could ask for. She is always polite and knowledgeable on everything. I will always ask for her when I come in for service!
Joe and his team did a great job. Honest and responsive.
Same day service appointment by extremely nice and accommodating Jaime; curtesy shuttle with friendly driver Bill; update by phone from Jaime; loaner vehicle for our use after problem diagnosed. All fixed and happy customer.
Great. Job well done.
Great people. Great deal. Can't really say anything to improve the experience of buying our new car.
Palisade SUV had developed a clunking sound from the rear after 39,000 miles, heard when on rough roads at slow speed. Was told it might take a couple of days to get parts depending on what they found. Tech Matt Starr replaced insulator kits on both sides which helped but a test drive showed there was another issue. Problem was traced to a bad shock. All work was completed in one day which minimized the inconvenience of being without my vehicle. The noise is completely gone. Great job by Joe Bartizal in quickly getting parts from another dealership and the skill of Matt Starr in correctly finding all the noise sources and quickly making the necessary repairs. I am thrilled with the service that was provided!
Joe has excellent communication skills and explains everything
Jose Quintero helped me a lot to make a purchase with zero stress, that was very important to me because I was willing to buy a used car just to avoid negotiations at the dealership. He helped me do it by phone and we talked just to confirm the time and date of payment. I really recommend dealing with him. I bought a new Hyundai Elantra 2023, of course, they offered me other products, guarantees, etc., but I did not accept and they did not insist, which I appreciate (I do not think they are a bad option) but they were out of my budget. In short, I am satisfied with my purchase
Thanks for helping me
Great connection with Miguel and Joe at the Value Center. Both gents were very familiar with the Miata roadster that I came to see. No pressure and lots of on-point car stories.
Jamie worked on my car for the update needed for the Sante Fe Hyundai. She was very professional, friendly, and made sure everything was done to my satisfaction. You are very fortunate to have her as an employee. She's such an asset! Thank you for making my experience a positive one for the day. If I could give her higher than a 5, she'd get it!
Our service advisor was wonderful - polite, professional, thorough. The experience was hampered by (1) a much too lengthy waiting period (there were no vehicles in the service line when we arrived) and (2) and the lack of car washing. (That has been the case since we purchased our car from you 3 years ago. You could arrange to provide vouchers to another carwash.)
After researching prices for a 2023 Hyundai Elantra SEL all week, Chapman Hyundai on Bell gave me the best price. Sales manager Brian Curci, along with Vic & Jose who processed the paperwork, all did an awesome job! Very friendly, professional and knows their job well. All three made purchasing a new car a very pleasant experience from start to finish. We love our new car. Great job, Chapman Hyundai on Bell!
Efficient and quality service
The Service Team headed by Jaime is exceptional! They are courteous and professional and always provide updates and clearly state service tasks completed. It’s a pleasure to deal with them. Keep up the great work!
I have just leased my 4th Tucson In row over 10 years. Their product, pricing, and service are impeccable. Their motto is the customer comes first. They always make sure I am taken care of. Loyalty is the essence of their business.
I recently brought my car in for service and malfunctioning dash warnings. Service was able to find and fix the problem efficiently and was still under warranty.
Sales man James waite was very patient and pleasant
Good advisor. Very pleasant and nice to work with. Good knowledge about vehicle.
Great
I have been working with Jamie for several years and she is excellent with her management of my vehicle's service and when my needs are to interact with the warranty work I know that she advocates strongly for the customer. Jamie is the only person with whom I work and I've been extremely satisfied. She deserves a ten (10) rating for her performance!
Over the last 2 years since I bought my car I have been treated with complete kinds, respect and patience. The one time they made a mistake not Tightening something down and there was a problem- I called and there was no “please wait” the person told excellent what to do and when me and my car got there a entire staff of mechanics came running out of the garage and took care of the problem so fast I didn’t even have time for cup of coffee and the Rep was so apologetic it was so ridiculous and almost embarrassing. This is the best place to get your worked on or buy one I really feel like they gave me a fare deal we did haggle back and forth a little bit but even with that and this being my first to time buying a car on my own they still answered questions I had asked before without undertoning rudness. I still take my car it get the oil changed and so on. Just one more example I had a light come on my dash and didn’t know what it was. I called and got an answer right away and was asked if there was anything else that concerned me. I love love love this place
I purchased a new Hyundai this week after a terrible customer service experience at a competitor. Every member of the Chapman team provided me with courteous, professional experience I was seeking.
JJ and Lewi had so much patience with me. I moved here from abroad and had many questions and uncertainties. They took me through the process step by step and were not pushy or arrogant. I was treated like a human which is more than I can say for other dealerships I have been to here. They understood my situation and helped me find the best car that fit me. I can not thank them enough. Genuinely nice guys and happy to help as much as they can. I would not hesitate to recommend Chapmans and especially JJ and Lewi. Great service great, company, amazing staff!!!!!!!
Person that we dealt with in service was friendly and helpful. We were unable to secure a ride during the maintenance and he was very helpful in expediting the service which we appreciated.
Joe was my service guy
Everyone is friendly and respectful.
Jayme goes above and beyond service needs. She is able to surpass any other service consultant. SOOOO easy to deal with.
Great service on my Kona. All services done in quick time. Very friendly and knowledgable staff.
Joe in service made sure that my car was taken care of didn’t sales pressure me just told me the issues at hand and what to do first. Thanks Joe.
We came down to just look at a color combo for a vehicle and Vic Bozin literally came running out to greet us. He was so friendly, so helpful, not pressuring and in the end he made the deal happen! If your looking for a Hyundai come to Chapman on Bell and ask for Vic! You’ll probably end up leaving with a new vehicle and smile on your face!
Saw Joe in Service on 6-7-2023. Outstanding customer service as always.
Went as planned all items worked happy with results.
I had 3 great experiences at this dealership. Joe was so helpful and walked me through the entire process. Kept me informed, knew my situation and made my stress level very low. I will never go to any other dealership for service.
Chapman did a great job on servicing my SUV. There was a recall issue that they addressed and also flushed my air conditioning for the summer season. It was done in a timely manner and they kept me advised throughout the day where the service stood.
Second visit in month of May for service. 5/15 service was done quickly but then service noticed my brake light was out. The looked into it and did not need to do any work on it. Two days ago another driver following me told me my left brake light was out. I need to bring the car in again for diligent service on this issue.
Jaime was excellent. Very helpful, knowledgeable and friendly staff. My repairs were completed same day as drop off.
Rep was willing to work around my schedule and got the new horn replaced in a timely manner
Kira was amazing!! She was very knowledgeable on the vehicle, friendly & honest on pricing details. Great experience!
Jamie is awesome. The service from Chapman Hyundai is efficient and professional.
Rafael was a good sales person to work with. He listened to what I wanted and was very knowledgeable about the Tucson.
My salesperson, Marie, went out of her way to make this a very positive buying experience. I highly recommend her. Likewise, Jose in Finance was awesome. Very knowledgeable and personable. Overall, I enjoyed my stress-free visit to Chapman Hyundai on Bell Rd.
My car is running beautifully and the experience with Jaime was top notch.
Standard oil change. Done quickly and got me on my way to dental cleaning. Non-working brake light was just an adjustment, not replacement.
All great! Thanh you, Jamie
Very professional and detailed
We had our car in for the required recall repairs and the service was excellent. Jamie kept us informed of what was being done and also things they recommended to be done. The work was done in a timely manner, and they even washed our car.
Satisfied
What a pleasure to purchase a vehicle without pressure, hassles, or overselling. Just the facts and a present experience. Also a beautiful dealership.
This service department is excellent, your service representative went out of her way to make everything go smoothly, expected to be there much longer, my appointment was at 7:00 am, she arrived early, opened the waiting room, checked me in and had my Santa Cruz in the bay and a technician working on it a little before 7:00, was out of there at 9:15, both recall items were taken care of and they washed the car, was expected to be there much longer. I would highly recommend your dealership and especially your service department to anyone. I'll definitely do all service with you. ( I live 75 miles from your dealership ) I will definitely return.
Took my car in for oil change and software update. AWESOME Service by Joe as always. Kept me informed on the progress thought the day. A really nice guy, always a pleasure to do business with.
The primary contact with the Hyundai dealership was our salesperson Souzane Abdul. She was very knowledgeable about the car’s features and capabilities. She was friendly and efficient.
He is helpful,and honest,and explain everything in details,love him,and have a lot of respect for him,the best
I leased a car from this location and my lease was almost up, I wanted something bigger but also within my budget. Shane helped me find my dream car, he helped me get something within my budget even if that meant picking up that car from another dealership. It was so easy and effortless, I love my car and the experience was so easy. Dealerships can be a nightmare some times, this place couldn’t be farther from the opposite! The 2023 Tucson SEL is an ABSOLUTE DREAM. Highly recommend!
Excellent
Robert went over above. He spent extra time and made every effort to make the purchase work. My bother liked him so much he decided to make a purchase with Robert too. All of your staff were very accommodating and kind. The customer service manager made an effort to be more helpful and remove the plates from my trade in. I especially want to praise Kend the sales manager, who made every effort to put the purchase together for both myself and my brother. We both got the vehicles we wanted. Thanks again.
I went in unsure if I wanted to trade in my old car but the staff there were very nice and considerate we went for a test drive in the new 2023 Hyundai Elantra limited and I fell in love with the car and they were really up front and honest with me on every bit of detail they had when working out the financial number the person that helped me was Rafael and he was very nice and didn’t pressure me into buying any car I didn’t like he wanted me to get a car I felt comfortable in and understood my situation very well and couldn’t ask for a better sales person to help me on my experience that day
Jaime is always excellent! She is very knowledgeable and great to work with! Recommend her highly!
EXCELLENT, ONLY THING I DO NOT SEE IS THE WINDOW STICKER FOR THE VEHICLE
Joe Baritzal was my service persons for my ioniq 5. He was knowledgeable and what he wasn't sure about he looked up and helped me understand my warranty and asked questions to learn more about my driving.
Great service and experience. I've been a custome for years and Jaime is always on point. She took care of everything even coordinated and submitted my claim with carshield. She kept me updated on any issues and any additional service my vehicle needed. Communication was great and would get back to me quickly.
Changed oil in timely manor
Kira was great and the other staff in the process !
I live out of state and the team at Chapman made my purchase simple and quick. They were very responsive and helpful throughout the entire process, especially Souzane.
Alfred is amazing each and every time I come in. He kept to his word on a timeline and it worked out great.
My current Hyundai lease had 6 weeks left so I started looking for a new Hyundai to lease. Sales Advisor Alexandra responded promptly and cordially to my internet inquiry. She listened to me and my wants concerning a new Palisade. We were able to come to acceptable terms and everything was ready when I went in. Shawn in financing prepared and presented the lease documents efficiently and professionally. I highly recommend Alexandra and Chapman Hyundai as the destination place for your Hyundai!
The car salesman Cally was a pleasure to work with very patient very understanding and went beyond and above the duties I fell through the whole process comfortable and in no time that I feel I was just another client and very personalized service I would definitely recommend Chapman to anyone who's looking to purchase a vehicle.
My experience at this dealership has always been a good one. I had to take in my Hyundai for a recall check and Joe in the service department was great. He kept good communication with us through the entire process. Thank you guys for being awesome. Thanks for all you do!
Thank you Joe for your responsiveness, expertise, and friendly demeanor.
I was very satisfied with the salesman at the dealership where I sold my car to and then purchased a new vehicle from. He (James) was very amiable, professional, and knowledgeable , in not only his company but also in the particular vehicle that I was interested in. An excellent person to work with. Wish all sales personnel were like him! Would save a lot of time buying an automobile!
Joe completed my oil change on time and he set up a ride to work for me.
The people there were excellent. 2 issues one received email saying it was time to bring in my vehicle. Found out that service is at 8000 miles, I had 3200. So a wasted trip IMO. Also tires rotated but once home my instrument panel said left front was 4psi less than the other tires. This seems unprofessional.
Jaimie was absolutely terrific. She is quite professional and courteous. Highest of commendations to her. Thank you for everything.
Our sales person, Veda was outstanding
Joe Bartizal was extremely helpful, explained with great details all issues to be resolved in my car and reached the insurance company on my behalf.
I was pleased at how friendly the staff was. They got me in and out within the time frame they stated. I was able to relax in the customer lounge and know my car was going to be done accordingly to schedule.
This was my first time visiting. The service was impeccable. The people were very professional and attentive. I usually have gone to another dealership, but now I think I have found Home! Thank you!