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bait and switch

Was all set to buy suv from them. Had confirmation on price, availability, features, and terms all through email. Went to dealership to test drive vehicle only to find out it wasn't there, but they had other I could test drive but not the one I wanted to purchase. When I asked where the vehicle was their response was "we won't tell you". Ask to speak to management and was denied. Another bait and switch. Went to another local dealership, found same vehicle, bought for less than Chapman offered and dealt with professional people. There's a reason why auto salespeople have a reputation, dealerships like this keep fueling the fire

john doe